Goals

Last updated Mar 7, 2023

• Knowledge
• Management
• Automation
• Sociocracy

Many SMEs companies have a low Bus factor and conduct their processes purely in manual mode. With each new employee, the overall efficiency decreases due to the need for constant synchronization and control.

Develop a solid concept for creating a goal-achieving corporate Knowledge Base + business process automation

The concept should incorporate the principles of Sociocracy, Kaizen, TRIZ and in_progress/Raw/Ad-hoc into the processes¹. I also want to test and measure the effectiveness of a combination of the tools and in_progress/Raw/No-code development ideas.

1. employees use KB daily
2. involved in maintaining KB
3. KB output is measurable and higher than the maintenance cost
4. processes and workflows are built and automated as much as possible: 20% is a good starting KPI

It can be enhanced with Robotic process automation

1. create a map of WRIO business processes² with a breakdown into scenarios to understand how to improve according to TRIZ: add valuable or remove detrimental
2. in_progress/Raw/Dashboard as a single entry point
3. unification of processes for the possibility of automation
4. community feedback for further improvements

I’ve been using these tools for a while and suppose their combination can provide a synergy effect. Based on the results and experience I gained, I want to implement knowledge management into WRIO work processes.

Automation should reduce the number of errors and speed up processes rather than cut down costs.

Who might be interested in the experiment: business owners, C-level executives, knowledge and other managers, researchers and those who consume a lot of information and want to improve the output through Personal knowledge management

Ideally, the result will be a service with a ready-made set of best practices and tools for automating the business processes of SMEs.